Privacy and Data Policy
At Club Gold we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use it, and the measures we take to keep it safe. It also explains your rights and how to contact us about your data. Where appropriate we refer to ClubGold in examples of routine data handling.
Types of data we collect
We collect information you give us directly and data collected automatically when you use our services.
Personal data
This includes name, date of birth, address, email, telephone, payment details and identity documents you provide for verification. We also record account credentials and any messages you send to our support team.
Technical data
We collect device and connection information such as IP address, browser type, device identifiers, operating system and language settings. This helps us deliver the site and troubleshoot technical issues.
Transactional and activity data
We keep records of deposits, withdrawals, payment method used, transaction timestamps and your activity on the site including game-play history and promotional interactions. This data is used for account management and compliance checks.
How we use your information
We use your data to operate your account, process payments, verify identity, prevent fraud and money laundering, and to comply with legal obligations. We also use information to respond to enquiries, handle disputes and improve our services. Where you opt in, we may send marketing communications, which you can opt out of at any time.
Data protection practices
We use a combination of technical and organisational measures to protect your information, including secure storage, encryption in transit, access controls and staff training. Access to personal data is limited to authorised personnel and third-party service providers who act on our behalf under contract.
Cookies and tracking technologies
We use cookies and similar tools for session management, analytics and basic site functionality. Some cookies are necessary to use the site; others are for performance and advertising. You can manage cookie preferences through your browser settings or the site cookie tool.
User rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, ask for deletion where applicable, restrict or object to certain processing and request data portability. Some rights may be limited for legal or compliance reasons.
Access, correction and deletion
To exercise your rights, contact our data team at [email protected]. We will respond to verification requests and aim to handle legitimate requests promptly. For safety and compliance we may retain certain records as required by law or to resolve disputes.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services and other service providers who help operate the service. We may also disclose information to comply with legal requests, to protect our rights, or to prevent fraud. Where data is transferred overseas, we apply appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site or by email where we hold your contact details. Please check this page periodically for the latest version.