Get in Touch With Our Team
Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. We provide fast, practical assistance via live chat, email and phone so you can get back to playing quickly. For verification, payments or bonus queries our agents will guide you step by step and explain any document checks. We can assist with deposits, withdrawals, account limits, identity checks and bonus clarifications at any time, reliably and professionally for UK players.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat 24/7 |
| General enquiries | [email protected], response Mon-Fri |
| Affiliate enquiries | [email protected], manager on request |
| Payments | [email protected], deposits & withdrawals |
| Privacy | [email protected], data requests |
| Phone | +44 20 7946 0312; +44 161 555 4820 |
| Working hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account issues or enquiries requiring documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any attachments to avoid delays. Providing full information helps us verify matters faster and resolve your request more efficiently.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and urgent requests are prioritised when possible. Complex issues such as verification checks or payment investigations may take longer to resolve depending on their nature and the information required. If you need faster help, please flag your message as urgent and include any relevant documents.
Feedback
At Club Gold we welcome your feedback, suggestions and ideas to improve the site. Please tell us what works, what could be clearer, or any features you’d like to see. All submissions are reviewed carefully and help shape updates to games, payments and promotions. Your input matters to ClubGold and helps us make the site easier and more enjoyable to use.