User Terms and Conditions
These Terms and Conditions set out the rules that apply to your use of the Club Gold platform and describe the contractual relationship between us and our customers. We explain how accounts should be used, the basic requirements to play, the way promotions operate and the standard procedures for deposits, withdrawals and disputes. By registering an account you agree to comply with these terms and any future updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not allow anyone else to access your account, and you must inform us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or other breaches of these terms.
Verification and security
We will require identity and address verification before processing certain transactions or upon suspicion of irregular activity. You must provide requested documents promptly. Account access may be restricted until verification is complete. We use standard security practices to protect user data, but you must also take reasonable steps to protect your login details.
Eligibility requirements
To use the service you must be at least 18 years old and be located in a jurisdiction where online gambling with us is permitted. We do not accept registrations from players resident in restricted countries. By creating an account you confirm you meet these eligibility requirements and agree to provide any information needed to confirm your status.
Acceptable platform use
Use of the platform must be lawful and fair. Prohibited conduct includes cheating, collusion, creating multiple accounts to gain advantage, attempting to evade restrictions and submitting false documents. We may take action including withholding funds and closing accounts where prohibited behaviour or abuse is identified.
General bonus and promotion rules
Promotions are subject to specific terms and conditions which govern eligibility, wagering requirements, game contribution and time limits. All bonuses must be used in accordance with the stated rules for each offer. We reserve the right to withhold or withdraw promotional rewards if we suspect abuse or a breach of these terms, or if account verification is not completed when requested.
Deposits and withdrawals
We accept payments in GBP and a range of other currencies. Available payment methods may vary and are listed on the platform. Deposits are usually applied instantly; withdrawal times depend on the method and may be subject to verification checks. We reserve the right to apply transaction limits and to request additional information before approving withdrawals. Chargebacks may lead to account suspension and investigation.
Dispute resolution
If you have a query or dispute you should contact our support team in the first instance. We will investigate and aim to resolve matters promptly. If a dispute cannot be resolved informally, you may pursue further advice from relevant consumer or regulatory bodies in your jurisdiction.
Updates to terms and conditions
We may revise these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of your account after publication of changes means you accept the updated terms. For clarity when referencing accounts or services we may use the alternative trading name ClubGold in communications.