Responsible Gambling Policy

At Club Gold we are committed to safer gambling and to helping customers keep play enjoyable and under control. We put player safety first and offer a range of straightforward tools and guidance so you can manage time, spending and access to your account. If you ever need a break or more support, we will work with you to find the right options.

Player protection principles

We aim to protect vulnerable players by combining clear information, practical account controls and a supportive approach from our team. Our staff receive training to spot changes in behaviour and to act promptly and respectfully. We also use automated monitoring to identify patterns that may need attention, while respecting your privacy.

Activity-control tools

ClubGold provides a set of easy-to-use controls in your account area so you can tailor play to your needs. Use these tools at any time to take immediate action.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be lowered at any time. Increasing limits may be subject to a cooling-off period.

Loss limits

Loss limits let you cap the total money you can lose over a chosen period. This provides an extra layer of protection alongside deposit limits and helps keep your play within a preset budget.

Time limits and session controls

Choose session time limits or set reminders to prompt breaks. You can also enable automatic session logouts or temporary account pauses for an immediate short break from play.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for a defined period. Self-exclusion suspends access to your account and blocks promotional contact. We will provide clear next steps for reinstatement once the exclusion period ends.

Signs of problematic behaviour

Look out for signs such as chasing losses, neglecting responsibilities, borrowing money to play, or increased stress related to gambling. If you notice these signs in yourself or someone you care about, consider using the tools above or reaching out for support.

Tips for maintaining control

Practical steps include setting strict deposit limits, scheduling play-free days, sticking to a budget, and enabling time reminders. Talk openly with friends or family and avoid gambling when tired, stressed or under the influence of alcohol.

Professional help and support organisations

For expert help, contact recognised support bodies such as GamCare, GambleAware or Gamblers Anonymous. These organisations can offer confidential advice, counselling and referral services. If you prefer, our support team can signpost you to appropriate services or assist with setting controls on your account.